Refund Policy

Love My Nigeria: Returns & Refunds Policy

At Love My Nigeria, your happiness is our promise. We strive to ensure you love every purchase, but if you're not completely satisfied, we're here to help with a simple and fair returns process.

1. The 30-Day Happiness Guarantee

You have 30 days from the date you receive your item to request a refund. To be eligible for a full refund, your item must be unused, in its original packaging, and with all tags attached.

2. Items That Cannot Be Returned

For health and hygiene reasons, we cannot accept returns on the following:

• Perishable goods
• Personalised or custom-made products
• Intimate apparel (e.g., lingerie, swimwear)
• Gift cards
• Downloadable software products

Please choose these items carefully.

3. How to Start a Return

Initiating a return is easy! Just follow these steps:

1. Contact our Customer Care Team at [care@lovemynigeria.com] or [insert phone number].
2. Provide your order number and the details of the item(s) you wish to return.
3. We will then email you a Return Authorisation Number and clear instructions on where to send your package.

4. Return Shipping & Costs

• Change of Mind: If you simply change your mind, the customer is responsible for the return shipping costs.
• Our Mistake: If you received an incorrect, faulty, or damaged item, we will cover all return shipping costs. Please contact us immediately so we can resolve it for you.

We strongly recommend using a trackable shipping service for your return, as we cannot be held responsible for items lost in transit.

5. After We Receive Your Return

1. Inspection: Once we receive your return, our team will inspect the item.
2. Approval Notification: We will notify you via email to confirm if your refund has been approved.
3. Refund Processing: Upon approval, your refund will be processed to your original payment method.
4. Timeline: Please allow 7-10 business days for the refund to appear in your account. Original shipping fees are non-refundable.

6. Damaged or Defective Items

We are sorry if your item arrived imperfectly! Please contact us within 48 hours of delivery. We will arrange a free replacement or a full refund, including any shipping charges, at no cost to you.

7. Exchanges

Thinking of a different size or colour? The fastest way to get the item you want is to:
1. Return the original item for a refund following the standard process.
2. Place a new order for the desired item on our website.

8. Need More Help?

Our friendly customer service team is ready to assist you.
Email: [care@lovemynigeria.com]
Hours: [9:00 AM - 5:00 PM WAT, Monday - Friday]

Thank you for trusting Love My Nigeria. We appreciate your business.

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